Privacy Policy

1. Information We Collect

We may collect the following information from you when you subscribe or use our services:

• Personal Details: Name, address, phone number.
• Service Information: Pickup preferences, subscription plan, collection history.
• Payment Information: UPI, credit/debit card, or other payment details (processed securely through third-party payment providers).
• Technical Information: IP address, browser type, and usage data (to improve our website and app).

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our garbage collection services.
• To process payments and maintain your subscription.
• To communicate with you about pickups, delays, or service changes.
• To send you updates, offers, or reminders.
• To improve our services, website, and customer experience.
• To comply with legal and regulatory requirements.

3. Data Sharing & Disclosure

• We do not sell or rent your personal information to third parties.
• Your data may be shared only with:
  • Authorized AizawlGarbo staff and collection personnel.
  • Trusted third-party service providers (e.g., payment processors, IT hosting).
  • Government authorities, if required by law.

4. Data Security

• All personal data is stored securely with industry-standard protection.
• Communication between our app/website and servers is encrypted (SSL).
• Payment data is handled only by secure, certified payment gateways; we do not store sensitive card/UPI details on our servers.
• Access to customer data is restricted to authorized personnel only.

5. Data Retention

• We retain customer data only for as long as needed to provide services or comply with legal obligations.
• Once your subscription ends, your data may be archived or deleted after a reasonable period, except where law requires longer retention.

6. Your Rights

As a customer, you have the right to:

• Access the personal data we hold about you.
• Request corrections if your information is inaccurate.
• Request deletion of your data (subject to legal or contractual obligations).
• Opt out of promotional communications.

To exercise these rights, please contact us using the details provided below.

7. Cookies & Website Tracking

• Our website may use cookies or similar technologies to improve functionality and user experience.
• You can control cookies through your browser settings.

8. Children's Privacy

Our services are intended for households and adults. We do not knowingly collect data from children under 18.

9. Changes to This Policy

• We may update this Privacy Policy from time to time.
• Updates will be posted on our website with the revised "Last Updated" date.
• Continued use of the service after updates means you accept the revised policy.

10. Contact Us

If you have any questions, concerns, or requests about this Privacy Policy or how your data is handled, please contact us: